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Social Service and Nonprofit Agencies

Burnout prevention, secondary trauma support, and team dynamics for frontline and administrative staff.

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Frontline Staff

A Clinician From the Field

Tatiana has been in the field of social services since 2014, and she is a Licensed Clinical Social Worker. Her work with agencies focuses on burnout prevention, secondary trauma support, team dynamics, and culturally responsive service delivery for frontline and administrative staff.

Frontline work involves more than the difficult encounter itself. Staff may carry the uncertainty of a referral, the frustration of limited resources, or the feeling that an unfinished case follows them home. Administrative staff can experience a different kind of pressure while coordinating the same services. Naming these differences can help an agency choose a useful training focus. Consider whether your concern is about individual stress, team communication, supervision, or a workload decision that belongs to leadership. You do not need to bring client records or identifying case details to explain the pattern you want to address.

Grant and Contract Friendly

Independent contractor (1099)
Vendor agreements and MOUs
Payment by check or electronic wire
Ask about payment arrangements for your organization

Need Someone to Run Client Groups?

Tatiana also contracts to facilitate groups for agencies.

Contract group facilitation

A Possible Shape

One Way to Start

Listen
A discovery call with leadership about what is wearing on the team.
Train
A session on secondary trauma and the stress response, built around your population.
Follow Up
Optional follow-up consultations and progress reviews on longer contracts.

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Who Should Be in the Room

Frontline and administrative staff carry different things. Sessions can bring them together or run separately, if that would let people speak more freely. Tell Tatiana what your team needs on the discovery call.

For a planning conversation, think about the moments when support is hardest to access. Is it after an intense interaction, during a rushed handoff, or when a staff member is unsure whether to ask for help? Describe what currently happens and what you would like people to understand more clearly. Ask how a proposed session could fit the agency's population and staff roles. Education can provide language for discussing the work, but it does not replace clinical supervision, agency procedures, or adequate resources. Keeping those distinctions visible helps avoid putting responsibility for a structural problem entirely on the people carrying it.

Questions From Agencies

Can sessions count toward continuing education?

Ask Tatiana when you call, and do not assume credit until it is confirmed in writing.

Do you offer a sliding scale?

Ask the practice about payment arrangements for your organization.

Also Relevant to Agencies

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Burnout and Secondary Trauma Training

For teams who spend their days inside other people's worst moments.

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Contract Group Facilitation

A licensed clinician to run your groups, under a simple contract.

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How Proposals and Contracts Work

From a free discovery call to a signed agreement.

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Your Staff Are Your Program

Call or text for a free discovery call about your team and the people you serve.

Call 916-204-1447

General inquiries only. Please do not send private health information by text.